How to Complete KYC for My IMBX Account? - Website Guide

[Estimated Reading Time: 3 minutes]

This guide provides a step-by-step walkthrough to complete the individual verification for your IMBX account via the website. Completing the verification enhances your account security and grants access to all IMBX services.

Why Complete Individual Verification?

• Enhanced Security: Protects your account from unauthorized access.
• Access to Full Services: Enables deposits, withdrawals, and trading activities.
• Compliance: Ensures adherence to global financial regulations.

How to Complete Individual Verification on IMBX Website?

Step 1: Navigate to Identity Verification

1. Log in to your IMBX account and click on your profile icon located at the top-right corner.

2. Select Identity Verification from the dropdown menu.

3. Click Verify under the Individual Verification section.

Step 2: Select Your Country and ID Type

1. Choose your Country/Region of Residence and Issuing Country/Region from the dropdown menu.

2. Select the ID Type you wish to use for verification and click [Continue].

Note: Accepted ID types may vary based on your country.

Step 3: Enter Personal Information

1. Fill in your Full Name and click [Continue].

• If you have a middle name, include it after your first name. For example, if your full name is John Michael Doe, enter "John Michael" as the First Name and "Doe" as the Last Name.
• Ensure that all the details match those on your ID documents.

Step 4: Upload Identification Documents

1. Scan the generated QR code with your mobile device to continue with the verification process.

2. Follow the guidelines to take photos of your document, ensure the images are clear and not cropped.

• Please enable camera access on your device.

Step 5: Complete Facial Verification

1. Proceed with the on-screen instructions to finalize the facial verification process.

• Use a plain white background for better accuracy.
• Ensure good lighting, and avoid backlighting that can create shadows.
• Do not wear hats, glasses, or other accessories that could obstruct your face.
• Keep your face centered in the frame and follow the prompts (e.g., turning your head or blinking).

Step 6: Submit for Review

1. After completing all steps, your application status will change to Under Review.

2. You will receive an email notification once your individual verification is approved or if additional information is required, with processing typically taking 1 business day.

FAQs

1. How do I check the status of my individual verification application?

Log in to your IMBX account, navigate to the Identity Verification page, and check the current status.

2. What should I do if my individual verification application takes longer than expected?

If your individual verification takes longer than 1 business day, contact our Live Chat Support and provide your User ID (UID). Inform the support team about the delay, and they will assist you in resolving the issue promptly.

3. What if my individual verification application is rejected?

If your application is rejected, you will receive an email with the reason. Correct the issues and reapply following the instructions.