[Estimated reading time: 5 mins]
This article answers common questions about individual verification on IMBX and provides helpful information for users.
1. Why is identity verification necessary?
Identity verification is part of the global Know Your Customer (KYC) compliance standard. At IMBX, verifying your identity helps us manage risk, prevent fraud, and ensure the safety of your account and assets.
2. How is identity verification related to my access to IMBX services?
Starting January 1, 2024, identity verification is required to access core services such as crypto deposits and trading. You must verify your identity to continue using these features.
3. What are the benefits of identity verification on IMBX?
By completing identity verification, you can:
- Access crypto and fiat deposits
- Enable on-chain withdrawal function
- Strengthen the security of your account
4. How long does the KYC review process take?
KYC reviews typically take up to 60 minutes. You’ll be notified via email or through your account dashboard once it's complete. If your verification takes longer than 60 minutes, contact Live Chat Support and provide your User ID (UID). Our team will help resolve the issue promptly.
5. How do I check the status of my individual verification application?
Go to the User Center and select Identity Verification. Your application status will be displayed at the top of the page.
6. Can I use the same ID for multiple IMBX accounts?
No. Each user is allowed to verify only one IMBX account. Submitting the same ID for multiple accounts will lead to rejection.
7. Can I complete individual verification on more than one IMBX account?
No. Each user can verify only one IMBX account. If you need multiple trading accounts, we recommend opening sub-accounts under your verified main account.
8. How many times can I attempt individual verification in a day?
You can attempt identity verification up to 5 times within 24 hours. If all attempts fail, you’ll need to wait another 24 hours before trying again.
9. Can I change my identity information after verification?
You can only correct your name for Individual Verification if the KYC details do not match your legal name. However, if there is any mistake (missing alphabet, numbers or wrong D.O.B) in the information you submitted, please contact customer service for further assistance.
10. Can I delete my individual verification?
You cannot delete your identification verification unless:
- Your account is deleted.
- You had changed your nationality (e.g. migration).
Note: Users have to bear the consequences for any loss of funds if any misuse of KYC information is conducted, as it may lead to account dispute or fraud related activities.
11. Will my account be restricted after resetting identity verification?
Yes. Your account will be temporarily unverified. You won’t be able to deposit or trade until the new verification is complete.
12. How long does the reset process take?
The reset process typically takes 1 business day, depending on the verification queue.
13. How will I know if my KYC was rejected?
You’ll receive a notification in your IMBX account or an email with the reason for the rejection.
14. What should I do if my KYC is rejected?
Review the rejection reason carefully, correct the issue (e.g., upload clearer images or provide valid documents), and resubmit your application.