How to Delete My IMBX Account? - Mobile App Guide
[Estimated Reading Time: 3 minutes]
This article explains how to delete your IMBX account through the mobile app. Please note that deleting your account is irreversible. Ensure you withdraw all funds and complete pending transactions before proceeding.
Before You Start
- Account Deletion Is Permanent: Once your account is deleted, it cannot be recovered, and all associated data will be permanently removed.
- Re-registration Waiting Period: After deletion, you must wait 30 days before registering a new account using the same mobile number, email, or ID.
- Close or Liquidate All Positions: Make sure all open positions are fully closed or liquidated.
- Withdraw All Funds: Verify that all your accounts have been emptied and no pending withdrawals remain in progress.
How to Delete My IMBX Account on the IMBX Mobile App
Step 1: Navigate to Profile Settings
1. From the IMBX mobile app homepage, tap the menu icon in the top-left corner.
2. On the menu screen, tap the profile bar at the top to access your profile settings.
3. Choose Close Account to continue.
Step 2: Confirm Account Deletion
1. Review the warnings carefully. Make sure you have closed your positions, withdrawn your balance. Assets cannot be recovered once the account is deleted.
2. If you wish to continue, click NEXT.
Step 3 Finalize Account Deletion
1. Review the risk warning clauses carefully, check the box to acknowledge your understanding of the consequences of account closure, and confirm your decision by tapping the Next button.
2. You may be required to complete a verification step, such as entering your account password and performing a security verification process.
3. Once you submit your request, the review process will be completed within 24 hours, and your IMBX account will be permanently disabled.
Important Notes
This action is irreversible. Ensure that you have withdrawn your account balance and closed all active transactions before proceeding.
Closing your account will result in the following:
- All trading and login functionalities will be disabled.
- All API private keys associated with your account will be deactivated.
- All authorized devices will be unlinked from your account.
- Any verified identity information will be permanently deleted.
- No rewards or bonuses will be distributed to your account.
- If you previously opened a bank account using IMBX's bank transfer feature, you will not be able to use this feature with a new account linked to the same ID card after deactivation.
FAQs
1. Can I recover my IMBX account after deletion?
No, once your account is deleted, it cannot be recovered. You will need to create a new account to use IMBX again.
2. What happens to my personal data after account deletion?
Your personal data will be permanently deleted in accordance with IMBX's privacy policy and applicable regulations.
3. Can I delete my account if there are funds or open transactions?
No, you must ensure that all funds are withdrawn, transactions are completed, and active subscriptions (e.g., savings, staking) are closed before you can delete your account.
4. Will my trading history and identity information be accessible after deletion?
No, all trading history and verified identity information will be permanently deleted and will not be accessible after the account is deactivated.
5. What happens to my API keys and device authorizations after deletion?
All API keys and authorized devices linked to your account will be automatically disabled.
6. Can I register a new account right after deleting my old one?
No. After deleting your IMBX account, you must wait 30 days before registering a new account using the same mobile number, email address, or ID. Please make sure to consider this before proceeding with deletion.