Skip to main content

IMBX Privacy Notice

imbx imbx
Updated

IMBX Privacy Notice 


 

Last Updated: 19 Nov 2025

Welcome to IMBX’s Privacy Notice (“Privacy Notice”). Please spend a few minutes reading it carefully before providing us with any information about you or any other person.

Content

1. Introduction

2. Purpose

3. Who we are

4. What data we collect about you

5. How we collect your data

6. How we use your data

7. Disclosures of your data

8. International transfers

9. Data security

10. Data retention

11. Your legal rights

1. Introduction

We respect your privacy, and we are committed to protecting your personal data. We take our data protection responsibilities with utmost seriousness. Details of which are available in Section 3 below in connection with:

2. Purpose

This Privacy Notice describes how we collect and process your personal data why and how we collect and process your personal data, details of which are available in Section 3 below in connection with:

  • use of products, services or applications offered on our Site and App – this may include products, services or applications provided directly by IMBX or third party service providers whose products, services or applications are integrated/hosted on our Site and App. (collectively, the "Services"),
  • visit or use of our IMBX.io websites ("Site") or mobile application ("App").

This Privacy Policy applies to all personal data processing activities carried out by us, across the Services and the App.

This Privacy Notice informs you about your privacy rights and how the data protection principles set out in the applicable privacy legislation protect you.

It is important that you read this Privacy Notice together with any other notice or policy we may provide from time to time when we are collecting or processing personal data about you so that you are fully aware of why and how we are using your data. This Privacy Notice supplements other notices and policies and is not intended to override them. Where any conflict arises between this Privacy Notice and other notices and policies, the terms of this Privacy Notice shall prevail.

Our Services, Site and App are not intended for minors under the age of 18 years, and we do not knowingly collect data relating to minors.

3. Who we are

Data Controller

The controller of your personal data is the legal entity that determines the "means" and the "purposes" of any processing activities that it carries out.

Bull Market labs UAB ("IMBX") is the controller and is responsible for handling of your personal data.

Data Protection Officer

Our Data Protection Officer (“DPO”) is responsible for overseeing questions in relation to this Privacy Notice. If you have any questions or complaints related to this Privacy Notice or our privacy practices, or if you want to exercise your legal rights, please reach out to dpo@IMBX.io

Our duties and your duties in case of changes

We regularly review our Privacy Notice. This version was last updated on the date above written. Please check from time to time for new versions of the Privacy Notice. We will also additionally notify you of any material changes in this Privacy Notice in a manner which will effectively bring the changes to your attention.

It is important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

The Site and any applicable web browser, the App or application programming interface required to access the Services ("Applications"), may include links to third-party websites, plug-ins and applications ("Third-Party Sites"). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these Third-Party Sites and are not responsible for their privacy statements and policies. When you leave our Site or Applications, we encourage you to read the privacy notice or policy of every Third-Party Site you visit or use.

4. What data we collect about you

Personal data

Personal data, or personal information means any information that relates to an identified or identifiable living individual. This includes information you provide to us, information which is collected about you automatically, and information we obtain from third parties.

A "data subject" is an individual who can be identified, directly or indirectly, by personal data. This is usually by reference to an identifier such as a name, identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

We collect the following types of information from you:

 

Category of personal dataExamples of specific pieces of personal data
Identity Data

• full name,

• maiden name,

• username or similar identifier,

• date of birth,

• biometric information, including a visual image of your face,

• national identity card, passport, driving licence or other form of an identification document.

Contact Data

• country of residence

• email address or telephone numbers,

• proof of address documentation (if applicable))

Financial Data• virtual currency accounts

Transactional Data

• details about transaction to and from you,

• other details of any transactions you enter into using the Services, Site or App.

Technical Data

• internet connectivity data,

• internet protocol (IP) address,

• operator and carrier data,

• login data,

• browser type and version,

• device type, category and model,

• time zone setting and location data,

• language data,

• application version and SDK version,

• browser plug-in types and versions,

• operating system and platform,

• diagnostics data such as crash logs and any other data we collect for the purposes of measuring technical diagnostics, and

• other information stored on or available regarding the devices you allow us access to when you visit the Site, or use the Services or the App.

Profile Data

• username and password,

• identification number as our user,

• information on whether you have IMBX app account and the email associated with your accounts,

• requests by you for products or services,

• your interests, preferences and feedback,

• other information generated by you when you communicate with us, for example when you address a request to our customer support.

Usage Data

• information about how you use the Site, the Services, mobile applications and other offerings made available by us, including:

• device download time,

• install time,

• interaction type and time,

• event time, name and source.

Marketing and Communications Data

• your preferences in receiving marketing from us or third parties,

• your communication preferences,

• your survey responses.

 

As explained above under Identity Data, we will also collect a visual image of your face which we will use, in conjunction with our sub-contractors (See Section Disclosures of Your Data below), to check your identity for onboarding and fraud prevention purposes. This data falls within the scope of special categories of data.

5. How we collect your data

We use different methods to collect information from and about you, including through:

Direct interactions. You may provide us with your Identity Data, Social Identity Data, Contact Data, Financial Data, Profile Data and Marketing and Communications Data by directly interacting with us, including by filling in forms, providing a visual image of yourself via the Service, by email or otherwise. This includes personal data you provide when you:

  • visit our Site or App;
  • apply for our Services;
  • create an account;
  • make use of any of our Services;
  • request marketing to be sent to you, for example by subscribing to our newsletters;
  • enter a competition, promotion or survey, including through social media channels; or
  • give us feedback or contact us.

Automated technologies or interactions. As you interact with us via our Site or App, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other online identifiers. We will also collect Transactional Data and Usage Data. We may also receive Technical Data and Marketing and Communications Data about you if you visit other websites employing our cookies. You may find more information about how we use cookies through the Cookie Preferences.

Social media widgets and similar links. Our Site may contain links, social media plug-ins, "widgets", "tweet", "share" and "like" buttons linked to social media platforms such as X (Twitter) ,Telegram.

6. How we use your data

Lawful basis

We will only use your personal data when the applicable legislation allows us to. In other words, we must ensure that we have a lawful basis for such use.

Most commonly, we will use your personal data in the following circumstances:

  • performance of a contract: means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract; we use this basis for provision of our Services;
  • legitimate interests: means our interests (or those of a third party), where we make sure we use this basis as far as your interests and individual rights do not override those interests;
  • compliance with a legal obligation: means processing your personal data where we need to comply with a legal obligation we are subject to;
  • consent: means freely given, specific, informed and unambiguous indication of your wishes by which you, by a statement or by a clear affirmative action, signify agreement to the processing of personal data relating to you; under specific circumstances this consent should be explicit – if this is the case, we will ask for it properly.

Purposes for which we use your personal data

We have set out below, in table format, a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are, where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground, we are relying on to process your personal data where more than one ground has been set out in the table below.

 

Purpose and/or activity
Categories of personal data		Legal basis for processing
To register you as a new customer

• Identity Data

• Contact Data

• Financial Data

• Performance of a contract
To carry out and comply with anti-money laundering requirements

• Identity Data

• Contact Data

• Financial Data

• Transactional Data

• Technical Data

• Profile Data

• Compliance with a legal obligation
To process and deliver the Services (including products offered by third-party service providers with whom we work) and any App features to you, including to execute, manage and process any instructions or orders you make through the Services

• Identity Data

• Contact Data

• Financial Data

• Transactional Data

• Technical Data

• Performance of a contract

• Consent, if required

To prevent abuse of our Services and promotions

• Identity Data

• Contact Data

• Financial Data

• Transactional Data

• Technical Data

• Marketing and Communications Data

• Legitimate interests: safeguarding the security and integrity of our Services by detecting and preventing fraud and unauthorized activities, thereby protecting both our business and our customers
To manage our relationship with you which will include asking you to leave a review, take a survey or keeping you informed of our company's business and product development

• Identity Data

• Contact Data

• Profile Data

• Transactional Data

• Marketing and Communications Data

• Performance of a contract

• Consent, if required

To keep our records

updated and to study

how customers use our

products/services

• Identity Data

• Contact Data

• Profile Data

• Transactional Data

• Technical Data

• Marketing and Communications Data

• Legitimate interests: to maintain accurate customer data for effective service and informed business decisions, and to enhance our offerings by understanding customer interactions

• Consent, if required

To manage, process, collect and transfer payments, fees and charges

• Identity Data

• Contact Data

• Financial Data

• Transactional Data

• Performance of a contract

To obey applicable legislation and handle complaints, including:

• manage risk and crime prevention involving performance of anti-money laundering, counter terrorism, sanction screening, fraud and other background checks

• detect, investigate, report and prevent financial crime in a broad sense

and

• ensure your account's security, in order to honor requests regarding information and/or changes to your account

• Identity Data

• Contact Data

• Financial Data

• Transactional Data

• Technical Data

• Profile Data

• Usage Data

• Sensitive Data (a.k.a. Special Categories Data*) data that you give us directly or that we receive from third parties and/or publicly available sources:

- data which might be revealed by KYC or other background checks (for example, because it has been reported in the press or is available in public registers);

- data collected via facial scan as part of identity verification processes;

- data that is incidentally revealed by photographic ID although we do not intentionally process this personal data.

• Compliance with a legal obligation

• Performance of a contract

• Legitimate interests: ensuring that we are not involved in dealing with the proceeds of criminal activities and do not assist in any other unlawful or fraudulent activities, as well as to develop and improve our internal systems for dealing with financial crime and to ensure effective dealing with complaints

* Special Categories Data: where we process such data we rely on reasons of substantial public interest under the Seychelles AML CFT Act, the EU AML Directives, the UK AML framework and so forth.

To enable you to partake in a prize draw, competition or complete a survey

• Identity Data

• Contact Data

• Profile Data

• Usage Data

• Marketing and Communications Data

• Performance of a contract

• Consent, if required

To gather market data for studying customers' behavior including their preference, interest and how they use our products/services, determining our marketing campaigns and growing our business

• Identity Data

• Contact Data

• Profile Data

• Usage Data

• Marketing and Communications Data

• Legitimate interests: understanding our customers and improving our products and services
To administer and protect our business, our Site, App(s) and social media channels including bans, troubleshooting, data analysis, testing, system maintenance, support, reporting, hosting of data

• Identity Data

• Contact Data

• Financial Data

• Technical Data

• Transactional Data

• Usage Data

• Legitimate interests: to run our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

• Identity Data

• Contact Data

• Profile Data

• Usage Data

• Technical Data

• Marketing and Communications Data

• Legitimate interests: to study how customers use our products/services, to develop them, to grow our business and to form our marketing strategy

• Consent, if required

To use data analytics to improve our website, services, marketing, customer/user relationships and experiences

• Technical Data

• Usage Data

• Marketing and Communications Data

• Legitimate interests: to define types of customers/users for our services, to keep our website updated and relevant, to develop our business and to form our marketing strategy

• Consent, if required

To make suggestions and recommendations to you about goods or services that may be of interest to you

• Identity Data

• Contact Data

• Technical Data

• Usage Data

• Profile Data

• Marketing and Communications Data

• Legitimate interests: to develop our products/services and grow our business

• Consent, if required

To use the services of social media platforms or advertising platforms some of which will use the personal data they receive for their own purposes, including marketing purposes

• Technical Data

• Usage Data

• Consent
To use the services of and enter into partnerships with, financial institutions, third-party partners whose products form a part of the Services offered, crime and fraud prevention companies, risk measuring companies, which will use the personal data they receive for their own purposes in their capacity of independent controllers

• Identity Data

• Contact Data

• Financial Data

• Transactional Data

• Technical Data

• Usage Data

• Legitimate interests: to conduct our business activities and provide the Services to you, and to participate actively in the prevention of crime and fraud

Automated Decision Making

What is an automated decision?

Automated decision is usually a decision that may impact you and is made automatically based on software algorithms, without human intervention. As an illustrative example, we use automated decisions to complete the onboarding process of a new customer or to perform anti-fraud monitoring.

Why is an automated decision important to you?

Depending on the particular case, using your personal data may lead to automated decisions being taken (including profiling) that legally affect you or similarly significantly affect you.

How do we protect your interests regarding automated decisions?

The rights and interests of individuals whose personal data undergoes automated decision-making is safeguarded through appropriate measures. When an automated decision is made about you, you have the right to oppose the decision.. If you need more detailed information or wish to exercise this right, please contact us.

Marketing

We may use your Identity Data, Contact Data, Technical Data, Transactional Data, Usage Data and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us and consented to receive marketing communications, or if you have purchased from us and you have not opted out of receiving such communications. We will use your Marketing and Communications Data for our respective activities.

Third-party marketing

We will obtain your opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out

You may opt out of marketing communications at any time by following the opt-out links on any marketing message sent to you.

Further, you can login and cancel the marketing messages in Notifications.

Where you opt out of receiving marketing messages, this will not apply to service messages which are directly related to the use of our Services (e.g. maintenance, change in the terms and conditions and so forth).

Cookies

You may set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Services or Site may become inaccessible or not function properly. For more information about the cookies we use, please review the Cookie Preferences.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Sale or transfer of business

We may also need to process your data in connection with or during the negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction or proceeding involving all or a part of our shares, business or assets. This will be based on our legitimate interests in carrying out such transactions, or to meet our legal obligations.

7. Disclosures of your data

We may share your personal data with our third-party service providers, agents, subcontractors and other associated organizations, our group companies, and affiliates (as described below) in order to complete tasks and provide the Services and use of the App to you on our behalf. When using third party service providers, they are required to respect the security of your personal data and to treat it in accordance with the law.

We pass your personal data to the following entities:

  • companies and organizations that assist us in processing, verifying or refunding transactions/orders you make and in providing any of the Services that you have requested;
  • third-party service providers with whom we work and whose products, services or applications are hosted/integrated on our Site and App;
  • identity verification agencies to undertake required verification checks;
  • fraud or crime prevention agencies to help fight against crimes including fraud, money-laundering and terrorist financing;
  • anyone to whom we lawfully transfer or may transfer our rights and duties under the relevant terms and conditions governing the use of any of the Services;
  • any third party because of any restructure, sale or acquisition of our group or any affiliates, provided that any recipient uses your information for the same purposes as it was originally supplied to us and/or used by us; and
  • regulatory and law enforcement authorities, whether they are outside or inside the Republic of Seychelles, where the law allows or requires us to do so.

Specifics regarding the use of the blockchain

The blockchain technology used in the provision of certain Services operates on a decentralized network, where transactions are recorded in an immutable and transparent manner. This characteristic ensures the integrity and security of the data stored on the blockchain. However, it also means that once data is added to the blockchain, it becomes virtually impossible to remove or delete it.

8. International transfers (Cross-border data flows)

IMBX may transfer your personal data to countries outside of your country of residence, including but not limited to jurisdictions outside of the European Economic Area (“EEA”) and Switzerland. The EEA includes the European Union countries as well as Iceland, Liechtenstein, and Norway. Transfers outside of the EEA and/or your country of residence are sometimes referred to as “third country transfers”. These transfers may be made to countries that relevant authorities, such as the European Commission, have recognised as providing adequate data privacy safeguards and to some countries that are not subject to an adequacy decision (which includes participants under the EU Data Privacy Framework). 

We may transfer your personal data to our Affiliates, third-party partners, and service providers based throughout the world. In cases where we intend to transfer personal data to third countries or international organisations outside of your country of residence that are not subject to an adequacy decision and further safeguards are required, Binance puts in place suitable technical, organizational and contractual safeguards (including Standard Contractual Clauses), to ensure that such transfer is carried out in compliance with applicable data protection rules.

You have a right to obtain more information about the safeguards we have put in place to ensure the adequate protection of your personal data when this is transferred as mentioned above. To exercise this right, please contact us.

9. Data security

While there is an inherent risk in any data being shared over the internet, we have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, damaged, or accessed in an unauthorised or unlawful way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a legitimate business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

Depending on the nature of the risks presented by the proposed processing of your personal data, we will have in place the following appropriate security measures:

  • organisational measures (including but not limited to staff training and policy development);
  • technical measures (including but not limited to physical protection of data, pseudonymization and encryption); and
  • securing ongoing availability, integrity, and accessibility (including but not limited to ensuring appropriate back-ups of personal data are held).

We have put in place procedures to deal with any suspected personal data breach and will notify you and any relevant regulator of a breach where we are legally required to do so.

10. Data retention

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Here are some exemplary factors which we usually consider when determining how long we need to retain your personal data:

  • in the event of a complaint;
  • if we reasonably believe there is a prospect of litigation in respect to our relationship with you or if we consider that we need to keep information to defend possible future legal claims (e.g. email addresses and content, chats, letters will be kept up to 10 years following the end of our relationship, depending on the limitation period applicable in your country);
  • to comply with any applicable legal and/or regulatory requirements with respect to certain types of personal data:

    • we are obliged to retain your personal data for a period of at least 5 years after the end of the relationship between us as a company and you as a customer

    • if information is needed for audit purposes and so forth;
  • in accordance with relevant industry standards or guidelines;
  • in accordance with our legitimate business need to prevent abuse of the promotions that we launch. We will retain a customer’s personal data for the time of the promotion and for a certain period after its end to prevent the appearance of abusive behavior.

Please note that under certain condition(s), you can ask us to delete your data: see your legal rights below for further information. We will honor your deletion request ONLY if the condition(s) is met.

11. Your legal rights

You have rights we need to make you aware of. The rights available to you depend on our reason for processing your personal data. If you need more detailed information or wish to exercise any of the rights set out below, please contact us.

You may:

  • request access to your personal data;
  • request rectification of your personal data by asking us to rectify information you think is inaccurate and to complete information you think is incomplete (subject to our verification of the accuracy of the new data you provide to us);
  • request erasure (cancellation or deletion) of your personal data; note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you. In addition, please also check sub-section "Specifics regarding the use of the blockchain" above;
  • object to the processing of your personal data, where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms; in some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms; you also have the right to object where we are processing your personal data for direct marketing purposes;
  • require that decisions be reconsidered if they are made solely by automated means, without human intervention (detailed explanation in Section 6 above);
  • request restriction of processing your personal data, which enables you to request us to suspend the processing of your personal data, if you want us to establish the data accuracy; where our use of the data is unlawful; where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims, or if you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it;
  • request the transfer of your personal data to you or to a third party, and we will provide to you, or a third party you have chosen (where technically feasible), your personal data in a structured, commonly used, machine-readable format; note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you;
  • withdraw consent at any time where we are relying on consent to process your personal data; however, this will not affect the lawfulness of any processing carried out before you withdraw your consent; if you withdraw your consent, we may not be able to provide certain products or services to you, but we will advise you if this is the case at the time you withdraw your consent;
  • complain to the Seychelles’ Information Commission, or you may also contact your local competent data protection authority about any perceived violation and to seek compensation for damages in the courts.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is manifestly unfounded or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

Period for replying to a legitimate request

Considering the various requirements of the privacy legislation we are subject to we aim to reply to a legitimate request within one month.

Please note that we may request that you provide some details necessary to verify your identity when you request to exercise a legal right regarding your personal data.


 

Related articles

Powered by Zendesk